Terms & Conditions

Greenville Planters does not offer payment terms. All purchases must be paid as per the invoicing requirements.

NSF (Non-Sufficient Funds) cheques will incur the maximum processing fee permitted by law.

The order process begins with a formal quote, detailing color selection, shipping, and billing addresses. Customers must confirm the quote before proceeding. Upon request, customers may waive the quote process.

A minimum 50% deposit is required for all orders to initiate processing, reserve inventory, and place items in the finishing queue.

An invoice reflecting the deposit and remaining balance will be sent to the customer, along with an established ready-to-ship or ready-to-pickup date.

All deposits are non-refundable.

Order modifications must be submitted in writing within 24 hours of order confirmation and require written confirmation from Greenville Planters to be valid.

Backordered items will include an Estimated Time of Arrival (ETA) on the sales order, indicating when inventory is expected to arrive.

Once received, backorders will be fulfilled within 7-21 days of shipment arrival.

Backorders will be shipped as they become available, without prior notice to the customer.