Shipping Policy

All products are shipped FOB Greenville’s warehouse in Mississauga, Ontario.

Shipping rates are included in quotes when requested by the customer.

We offer customer pick-up and can arrange shipping based on customer instructions.

Shipping charges are itemized on the invoice and passed on to the customer.

Once shipping is arranged, we provide an Estimated Time of Arrival (ETA) and tracking details when available.

We use third-party transportation carriers, which operate under their own terms and conditions.

Standard shipping is typically dock-to-dock for commercial locations to maintain cost efficiency.

Additional services such as tailgate delivery, residential delivery, white glove service, inside delivery, debris removal, and construction site delivery may be available for an extra charge.

Customers must provide complete and accurate delivery details at the time of order to avoid unexpected fees.

If additional services are requested at the time of delivery, the customer is responsible for any extra charges, which may be higher than if arranged in advance.

Most shipments are wrapped and strapped on a pallet for protection and ease of handling.

The receiving party is responsible for signing for the shipment and handling packaging material disposal.

Carriers will not accept or remove packaging materials unless prior arrangements have been made.

Customers must inspect their order at the time of delivery.

Any missing or damaged items must be reported on the same day in writing to info@greenvilledesigns.com.

If a damaged shipment is accepted, damage details must be noted on the Bill of Lading signed by the receiver and provided to the transport driver.